Shipping Policy
Shipping Policy
At My Store, we work with reliable production and shipping partners to get your order to you as quickly and affordably as possible, wherever you are in the world. To estimate when your order will arrive, please consider both Production Time and Shipping Time separately — they are not the same thing.
Production Time
Production time is how long it takes us to prepare, inspect, and package your order before it is handed off to a shipping carrier. Production times can vary depending on the product type, order quantity, current order volume, and seasonal demand.
Shipping Time
Shipping time begins only after your order has finished production and has been handed to the carrier. It depends on your destination, the shipping method selected, customs processing, and the local postal service.
For example, if a product needs 2–4 business days to produce and 5–8 business days to ship, your total estimated delivery time would be roughly 7–12 business days.
Estimated Delivery Times
These are general estimates and are not guaranteed delivery dates. Actual times may vary depending on your location, the product ordered, and carrier conditions.
- Standard items: 2–5 business days production, 5–10 business days shipping
- Personalized or made-to-order items: 3–7 business days production, 7–15 business days shipping
International Shipping
We ship to many countries around the world. International orders generally take approximately 10–20 business days after production, and in some cases may take 2–3 weeks or longer depending on customs clearance and local delivery conditions. We are unable to control how long customs processing takes in your country.
Customs, Taxes & Import Duties
International customers may be responsible for import duties, customs fees, VAT, or other charges imposed by their country. These fees are set by local authorities and are outside of our control. We recommend checking your country's import regulations before placing an order.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. Please allow the carrier up to 5–7 days after a label is created to begin scanning and updating tracking details — a lack of immediate tracking activity does not mean your order hasn't shipped.
Tracking Not Updating
If your tracking hasn't updated for more than 15 days (US orders) or 25 days (international orders), please reach out to our support team so we can look into it for you.
Shipping Address Accuracy
Please double check your shipping address at checkout, including apartment/unit numbers and postal codes. We are not able to take responsibility for packages delivered incorrectly due to an inaccurate address provided at checkout. If you notice an error, contact us right away — we can update the address if the order hasn't yet entered production or shipping.
Separate Shipments
Orders with multiple item types may occasionally be produced at different facilities and arrive in separate packages with separate tracking numbers. Receiving part of your order does not mean the rest is missing — check your email for additional shipping confirmations.
Peak Season Delays
During high-demand periods such as major holidays and sale events, production and shipping times may take longer than usual. We recommend ordering early for time-sensitive occasions.
Delivery Delays & Lost Packages
While most orders arrive within the estimated window, delays can occasionally occur due to high volume, weather, customs, or carrier issues. If your package appears lost or tracking has stalled for an extended period, please contact us and we'll work with the carrier to investigate a resolution, which may include reshipment, replacement, or refund per our Refund Policy.
Package Marked Delivered but Not Received
If tracking shows delivered but you can't find your package: check around your property (porch, mailbox, reception), ask household members or neighbors, allow a short buffer of time, and contact the carrier directly. If you still can't locate it, reach out to us and we'll help investigate.
Questions?
If you have any questions about your order, production, shipping, or tracking, please contact our support team — we're happy to help.